FAQs

Q.

Why Choose Wi-Q and how does it work?

A.

Wi-Q’s world-leading software solution places the menu and ordering capability in the customers’ hands and will increase order value and order frequency. With no need for the customer to download an App, Wi-Q can be used on any mobile device (laptop, smartphone, tablet) empowering customers to pre or live-order their choices from the menu, add to their order and request or pay their bill from the comfort of their seat, removing the need to wait for service or queue.

Q.

Do my customers have to download an app?

A.

No. Wi-Q is NOT an app. There is no need for your customers to download an App to use Wi-Q. Our solution works as long as your customers have access to the internet, using either your Wi-Fi network or their mobile data network.

Q.

Do I have to pay commission on orders taken by Wi-Q?

A.

No. We offer a SAAS model which means that the small monthly price you pay is fixed regardless of your transaction increases.

Q.

Does Wi-Q work in different hospitality environments?

A.

YES IT DOES! Here is a list of just a few venues that can benefit from using Wi-Q: Coffee Shops, Theatres, Budget Airlines, Quick Service Restaurants, Restaurants, Bars & Clubs, Stadiums, Hotels, Pools & Beach

Q.

Can you integrate with my EPoS, App or Website?

A.

Yes, Wi-Q can do all of these but, in some cases, a development charge may occur. Please “Get in touch” for more details.

Q.

Is Wi-Q available worldwide?

A.

Wi-Q is currently live in Europe and Asia. We are based in the UK but Wi-Q is a global solution and we welcome enquiries from anywhere in the world.

Q.

Does Wi-Q offer multiple language options?

A.

Yes. Just one of the many innovations offered by Wi-Q is its availability to integrate completely with your customers. As well as any number of customer language options, Wi-Q can also translate and send orders to the kitchen or bar in any language.

Q.

Do you offer a free trial?

A.

Yes, please use our Get In Touch page and we will come back to you as soon as we can to arrange your demo so that you can walk through the customer journey yourself.

Q.

How do I add / delete / edit menu items and daily specials?

A.

You have a choice as to how you work with Wi-Q. Wi-Q will either set you up with your own administration interface, which will allow you to add, edit or delete menu details and prices at the touch of a button, or we can integrate with your existing till system (EPOS). This means that any updates to your till systems will be automatically reflected with Wi-Q. Full training will be given and all updates will be real-time.

Q.

What are my customers’ payment options and will they still be able to tip?

A.

You can choose how you want your customers to pay (Debit card, credit card, paypal, cash etc.) and yes, of course, your customers can still leave a tip through Wi-Q.

Q.

How can Wi-Q support the new food allergy laws?

A.

From December 2014, food businesses must now provide allergy information to customers who need to avoid certain ingredients because of a food allergy or intolerance. The Wi-Q menu can be configured in such a way that your customers are provided with all the necessary allergy information and nutritional facts.

Q.

Do I have access to my customer data?

A.

Yes. Wi-Q captures your customer data and you can use this at any time to create personalised marketing campaigns. Wi-Q does not give any of your customer data to third party companies.

Q.

How will my customers know Wi-Q is available in my establishment?

A.

Wi-Q can provide you with various personalised marketing material letting your customers know that our service is available. Social integration with Facebook, Twitter and other social media sites also plays a vital role in capturing customer awareness and feedback.