The Power of Guest Convenience: Introducing Pay at Table

As autumn approaches and hospitality venues gear up for renewed footfall this September, one thing is clear: guest expectations have shifted. Convenience isn’t just a perk, it’s becoming the determining factor in guest satisfaction and loyalty. That’s where wi‑Q’s Pay at Table steps in.

Why Now Is the Perfect Time to Offer Ultimate Convenience

According to the Hospitality Business Leaders Survey 2023 (Caterer & CGA by NIQ), only 1 in 5 hospitality leaders believe their venue is technologically cutting-edge, which means opportunities abound for venues that modernise now.

The expectation is clear: 64% of operators agree technology simplifies payments, and 54% say it helps streamline ordering. Yet nearly half worry it could depersonalise service, and 28% view it as difficult to implement.

Adding to that, contactless dining, which includes QR-based ordering and payments, isn’t just a trend anymore. It’s here to stay, offering faster service, fewer touchpoints, and higher margins, with Pay at Table technology helping venues increase table turnover by up to 40.

What the Data Reveals

• 70% of customers say they'd use a smartphone app to place orders, and 65% would use it to pay, a clear sign that guests trust mobile tech to streamline their experience.
  
  
• As more hotel groups embrace mobile-first strategies, mobile ordering is rapidly shifting from a “nice to have” to a strategic imperative, enabling operational efficiency and consistent guest experiences across locations.
  
  
• Modern EPoS systems, especially when coupled with mobile ordering, reduce operational costs significantly, illustrated by case studies showing up to 40% cost savings, conversion increases of 120%, and time savings of over five hours per week.

Built for Modern Hospitality

Behind the scenes, Pay at Table connects directly with your POS system, pulling live check data so guests always see the most accurate bill. Whether items were added by your team or ordered via wi-Q, everything stays synced.

And it’s flexible too. Use it in any venue setup:

• Hotel restaurants
• Lounges and bars
• In-room dining
• Poolside service
• Conference or event spaces

It even works for group ordering, with secure passcodes allowing guests to join the same tab and pay their share, perfect for business events or leisure groups.

Big Impact, Low Effort

Launching Pay at Table doesn’t require a major system overhaul. In fact, onboarding is fast and simple thanks to our direct integrations with POS systems like Micros 3700, Simphony Gen 2, and more.

The results?

• Reduced pressure on front-of-house teams
• Fewer errors in bill handling
• Faster table turns
• A better guest experience, every time

You can even reallocate staff from order-taking to higher-value tasks, creating new efficiencies without compromising service.

Ready to Offer the Ultimate Convenience?

If you're looking for a way to modernise your guest journey and give your team more breathing room, wi-Q’s Pay at Table is a powerful tool to help you get there.

Want to see what Pay at Table could look like at your property, click here for a personalised demo with one of our mobile ordering experts.