ABOUT WI-Q

wi-Q empowers hospitality operators to streamline processes and boost customer satisfaction.

Through smart digital ordering and payment solutions, we help hotels, restaurants and quick service operators across 67 countries deliver better guest experiences every day.
Book a Demo Meet The Team

WHO WE WORK WITH

One Solutions Provider, Solving Pain
Points Across Hospitality

Hotels

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Restaurants

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Quick Service

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OUR JOURNEY

Built for hospitality.
Trusted worldwide.

In today's hospitality industry, the ability to offer smooth, efficient service to customers is essential for success. wi-Q understands that, which is why we developed our cloud-based solution that enables hotel and restaurant guests to browse menus, order and pay, all on their own device through a quick scan of a QR code. Over the years since launching in 2014, we’ve built strong relationships with global payments providers, the world’s leading EPOS and PMS companies, and delivery platforms, meaning you can be confident wi-Q will integrate seamlessly with your existing tech stack.

2014

Founded in Manchester

wi-Q was founded in Manchester, UK, with the goal of enabling hospitality operators to offer the convenience of mobile ordering and payments to their guests.

2017

Best Use of Technology

Atlantis the Palm wins best use of technology award with wi-Q's mobile ordering. wi-Q secures its first major MSA partnership with global hotel brand.

2020

Covid-19 Hit

Covid-19 hit the world, heavily impacting hospitality and instantly creating global demand for robust contactless ordering and payments solutions. wi-Q saw orders surge by 533% in just one month.

2021

Connect Launch

wi-Q Connect was launched, enabling QSR venues to aggregate all of their orders from delivery partners straight into the POS and eliminate hours of manual inputting.

2024

10 Year Anniversary

wi-Q celebrated its 10th anniversary with a rebrand, including a new logo.

2026

Guest Directory Launch

wi-Q launched Guest Directory, which enables hotels to display all the venue information that would usually be provided in a bulky room folder on the guest’s device, complete with images and booking links.

WHY WI-Q

Our solution is prized by leading
hospitality operators worldwide for its:

User Friendliness

For guests and staff alike.

Functionality, reliability, and expertise from dedicated account managers

wi-Q just works, but if there are any issues we'll sort them. 

Seamless Integrations

Seamless integrations with major EPoS, PMS and payments providers and delivery platforms.

27 Language Options

Serve guests in their own language worldwide.

Fully Customisable Branding

Your branding, your experience, your guests.

Revenue Boosting

Using wi-Q leads to an increase in average order value of 30%+

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Orders processed annually

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Properties

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Years of experience

OUR TEAM

Meet the Leadership Team

With 40+ employees across the UK and Dubai, meet the people who form our passionate and dynamic leadership team

Patience Tucker

Chief Executive Officer & Co-Founder

Over 15 years in a strategic management position for FTSE 250 company • Oversees wi-Q’s strategic direction, innovation pipeline, and ongoing global expansion.

Robert Chokr

VP of Product & Engineering

Samantha Butler-Cutts

VP of Customer Experience & Operations

Proven track record of driving revenue growth, customer satisfaction, and retention for wi-Q and other leading companies • Leads the commercial and operational delivery and support of wi-Q’s innovative digital solutions.

Victoria Joyce

VP of Finance & HR

Over 13 years experience leading finance functions • Responsible for delivering strategic insights and ensuring financial health and operational excellence.

Ashley Benstead

Director of Revenue & Systems

Highly experienced in service and delivery • Dedicated to ensuring seamless project execution and outstanding client satisfaction across wi-Q.

Matt De’Ath

Director of Engineering

Over 15 years of experience in software development and engineering leadership • Focused on building wi-Q’s scalable, reliable technology for the engineering function.

Caroline Austin

Director of Operations

Over 10 years of experience across various tech sectors • Focused on translating strategy into execution, enabling scale, efficiency, and strong customer outcomes.

Georgina Haspell

Director of Client Services

23 years of experience in global sales and client services, including managing enterprise level accounts • Leads the client services team in account growth across wi-Q’s hotel & QSR partners globally.

Heidi Healey

Head of Marketing

Over 20 years experience in marketing technology solutions • Committed to enhancing wi-Q's online and offline marketing strategy through targeted campaigns.

AWARD WINNING TECH

Recognised by several prestigious industry awards over the years, including:

Hotelympia Technology Innovation Award

The Caterer Digital Vision Award

The Hotel Owners' Ones to Watch Award

Best Use of Technology, Hospitality Awards

wi-Q mobile ordering at Atlantis The Palm, Dubai

Digital Innovation Leader in Hospitality Technology

Patience Tucker, CEO, Global Women Leadership Awards

WE DELIVER OUR SOLUTIONS GLOBALLY

wi-Q has rapidly expanded its footprint worldwide.

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Properties

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F&B Outlets

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Countries

World map showing wi-Q's global footprint

Don't see your country here? Enquire today and we can bring our solutions to you!

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GET STARTED

Ready to transform your guest
ordering experience?

Join operators across 67 countries already using wi-Q to drive more revenue, reduce errors and deliver better guest experiences.

Book a Demo Speak to Our Team