Customer Success

Onboarding Specialist

Fully Remote (Manchester Based) • Full time • Permanent Contract • Salary £25k - £30k


wi-Q is in hyper-growth within the hospitality industry by making it easier for guests to order food and drink via cloud-based technology. We are proud to work with some of the world’s leading hospitality brands. 

The diverse and talented team behind our award-winning platform have been integral to our success and we are rapidly growing. 

Working within our collaborative culture, we are looking for an exceptional Client Onboarding Specialist to help us to provide an unforgettable onboarding experience to our clients. 


Role Description

We are looking for an Onboarding Specialist on a permanent contract. The successful candidate will be able to show evidence of strong forward planning and organisational skills with a hands-on attitude. 


Key Responsibilities

  • Hands on approach to management of client onboarding, both with clients and internally.
  • Manage project scope and client expectations. 
  • Responsible for all aspects of customer implementation engagements, including consultancy, site build, training, project coordination, implementation, testing and client E2E testing.
  • Create and maintain project documentation.
  • Manage communication with client and internal stakeholders to ensure effective and efficient onboarding.
  • Manage multiple onboarding projects simultaneously.
  • Contribute to the overall development of the company.
  • Drive proof-of-concept and pilot projects for high-priority and complex customers.
  • Address customer issues and concerns in a timely fashion to ensure customer satisfaction.

What you'll need

  • A professional approach to liaise with clients and POS suppliers alike.
  • Able to lead by example to inspire & motivate team members.
  • Ability to promote customer success through product engagement. 
  • To be a critical thinker with excellent troubleshooting skills.
  • To be proactive with communication to both clients and team alike.
  • Motivation to work from home with minimal supervision.
  • Comfortable working in a deadline-driven environment.

Role Requirements

  • Minimum 3 years' experience of project co-ordination / management.
  • Minimum 3 years' experience in the technical software environment, preferably with SaaS, Platform-as-a-Service (PaaS), marketing cloud solution, online marketing, SEO, enterprise content management or similar.
  • Reasonable knowledge of platforms such as HubSpot, Teamwork, Churnzero, Zendesk and Metabase.
  • Strong communication of interpersonal skills
  • Focused and goal-oriented.
  • Experience improving processes and knowledge of systems to implement them. 
  • Full understanding of Customer Success and departments that work in CS
  • Proven track record of successful project management.

The exciting part

We know that as a company we are only as good as the people that we employ. We know our employees work tirelessly to make wi-Q the success it is today and in turn, we offer them some amazing benefits:

  • 25 days holiday plus bank holidays
  • Discretionary Bonus Scheme. (subject to employment period).
  • Quarterly social events. 
  • Pension scheme.
  • Flexible working hours.
  • Fully Remote working.
  • Company Laptop.
  • The opportunity to work in a company that encourages engagement, creativity and growth!


Remote First

wi-Q is a Remote-First organisation, headquartered in the UK with a regional office in Dubai. Employees will have the flexibility, and, subject to their position, may be required to report into the office on occasion.

Diversity & Inclusion

wi-Q is an Equal Opportunities employer committed to a diverse and representative team and believe passionately that this is key to our success. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, neurodiversity or disability - whoever you are, if you’re curious, relentless and customer-obsessed, we want to hear from you!


Apply now


Join our global community and reserve the latest updates on all things wi-Q

Al Shaya Temp