wi-Q integrates with payments company Planet

We are excited to announce wi-Q’s partnership with Planet, delivering a safe and fast digital order and payment experience for domestic and international hotel guests.  

With no need to download a separate smartphone application, guests can order and pay for goods and services through a hotel branded cloud-hosted platform on their own mobile device.  

So, what does wi-Q’s integration with Planet mean for our customers? 

A crucial contactless user experience 

Our partnership with Planet provides a touchless user experience from ordering through to payment, which comes at a crucial time as more and more hospitality venues turn to mobile ordering solutions like wi-Q to help minimise the spread of the Coronavirus (COVID-19). Our platform is currently implemented across global multinational restaurant and hotel chains to maintain social distancing, reduce contact between staff and customers, and give guests the confidence to spend freely from the comfort of their hotel room. 

Global mobile ordering and payments expertise across hospitality 

With more than 30 years’ experience in supplying services to the hospitality and food & beverage sectors, Planet delivers all required payment services including acquiring and processing via one provider, and is fully integrated to wi-Q’s mobile ordering platform.  

“Our hospitality payment service allows hoteliers and restaurants to improve the guest experience and optimise revenue,” said Steve O’Donovan, Chief Payments Officer at Planet. “We are excited to be partnering with wi-Q at this time to further expand our range of digital payment solutions and support hospitality venues in their reopening. With a high demand now for innovative, no-touch solutions that help drive revenue, this new partnership with wi-Q will help hotels provide a digital and convenient experience for their guests. And it is another example of Planet’s strategy to digitise and simplify complex payments for our merchant partners.” 

Planet’s integrated digital hospitality service offers a single-entry point to safer contactless payments methods, giving guests the confidence to spend freely. PCI Point-to-Point-Encryption (P2PE) terminal devices support digital wallets such as Alipay and WeChat Pay offering a better payments experience for international guests. The solution enables tokenised transaction flows to provide secure handling of pre-authorisations during a guests’ stay. Currency conversion allows guests to pay in the currency of their choice, and helps merchants grow revenue from payment services.  

Seamless integration 

wi-Q’s fully scalable mobile ordering technology takes advantage of Planet with 3C integration services to deliver a fast and convenient integration to merchant enterprise systems across the globe. Hotel guests can easily access the service via a hotel’s Wi-Fi, URL or by scanning a QR code. This allows them to instantly browse menus, and order and pay through a brand-customisable interface. As wi-Q’s platform is built and hosted in the cloud, there is no application for hoteliers to develop and maintain, ensuring quick implementation and cost efficiency savings.  

Graham Cornhill, founder of wi-Q, explained what the partnership with Planet means for their customers:

“It has always been important for us to integrate with our clients’ existing technology, whether it’s their ePOS system or payment provider. It means we can be responsive to their needs, rapidly deploying wi-Q with minimal disruption. Planet services with 3C integration are widely used in hotels and restaurants around the world and we are delighted that our clients can now benefit from yet another channel of its payment solutions through our contactless digital ordering and guest engagement platform.”  

With a new innovative digital solution to improve omni-channel processing and support hospitality merchants in a post lockdown world, our partnership with Planet promises to enhance guest experience whilst continually optimising operational efficiency for our mutual clients.  

For more information on Planet’s gateway through your wi-Q platform, or to discuss how wi-Q can help you deliver contactless digital guest engagement, please contact our friendly team.