Guest Directory

Essential venue information at the touch of a button.

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What is Guest Directory?

Guest Directory offers customers the ability to outline essential venue information in a customisable space for guests.

Simple UI

Facilities and bookable services

Gym, spa, events, with direct booking links embedded to drive more on-property revenue.

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Room service requests

Guests can order extra towels or toiletries without picking up the phone.

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Local attractions and activities

Including opening hours and useful information for exploring the area.

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Venue policies and information

Check-out times, service hours, Wi-Fi details, and house rules.

40%

Staff cost savings due to the reduction in admin time

Why use Guest Directory?

Not only do hotels save on paper and printing costs (and boost their eco credentials) through displaying information digitally, but they can easily ensure it’s always up-to-date. 

What’s more, by delivering a fully branded guest information hub through the same QR journey as ordering, operators can improve the guest experience, be confident that their content and tone are brand consistent, and drastically reduce front-desk load.

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Trusted technology partner

Trusted by hundreds of leading hotel brands across the globe, we are ready to deploy mobile ordering for your hotel at any time.
 

wi-Q has worked closely some of the most prestigious hotel brands to guarantee that your guests have an exceptional mobile ordering experience at their fingertips.

Designed for Hospitality

Over 10 years wi-Q has gone from just an idea to a key part of businesses and organisations across the globe, establishing itself in over 60 countries and counting, being part of 1.1 million orders per month.
10+
years
10+ years of experience delivering seamless digital ordering solutions.
62+
countries
Over 60 countries proudly use wi-Q's digital solutions
1.1M+
monthly orders
150k+ orders per month go through wi-Q
2.7M+
items sold monthly
Items have been sold using wi-Q's digital solutions
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Why does it matter?

Guest Directory lets each venue deliver a fully branded, always‑up‑to‑date guest information hub through the same QR journey as ordering, improving guest experience, reducing front‑desk load, and giving brands confidence that content and tone are consistent.

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What does it do?

Guests that scan the QR and tap Get Started will see a Guest Directory option (above Services). Opening it shows the configured Guest Directory Menus, Sections and Content, with images, expandable text and buttons to external links, on mobile and desktop.

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Can it be customised?

Guest Directory is configured at a Venue level through the wi-Q backoffice, making customisation simple and hassle-free.

Why hotels choose wi-Q...

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Operational Efficiency

wi-Q integrates with your POS to handle orders and payments seamlessly, reducing errors and ensuring smooth operations.

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Save Costs

By eliminating manual order processes and replacing printed materials with a fully digital solution, you can run services with minimal staff while significantly cutting labour and print costs.

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Increase Revenue

wi-Q's 'less intrusive' and strategic digital upselling feature can boost your average order value by up to 30%+

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Guest Satisfaction

The intuitive, user-friendly platform eliminates queues and long waits, providing a quick and convenient ordering experience.

FAQ

Need clarification?

How does Guest Directory work with the rest of wi-Q?

Yes, Guest Directory can be configured in the wi-Q backoffice alongside other enabled Services, where Guests can navigate between the two solutions.

Where do guests access the Guest Directory?

Guests scan the venue QR and tap Get Started; the Guest Directory appears above Services on mobile and desktop.

Who is Guest Directory designed for?

Any hospitality venue that wants to replace printed compendiums and reduce front-desk pressure can use Guest Directory.

Can I customise how Guest Directory appears?

Customisation can be applied to venue branding or level, with the ability to change colours of the content rows, buttons and the Guest Directory image that is listed above other Services.

Get In Touch

Ready to experience wi-Q's Guest Directory in action? Book a demo with our expert team today.

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100+ Integrations

wi-Q boasts a wide range of extensive partnerships with EPOS, PMS, and payment providers, ensuring seamless integration and swift implementation.

And many more...