Case Studies

Galway coffee house leads the way with wi-Q

Red Eye Coffee Roasters, Galway, has become the first venue in Ireland to offer customers the ability to browse, order and pay with Wi-Q.


As part of its plan to lead the way in customer experience, Galway-based coffee house, Red Eye Coffee Roasters has become the first venue in Ireland to offer customers the ability to browse, order and pay with mobile ordering and payment from wi-Q. The service is aimed at busy Ballybrit office workers who don’t want to waste precious time queuing for food and drink orders at the popular Red Eye Café, which will be the first venue to offer the service to its customers in Ireland.

Steve Delaney, co -founder and director at Red Eye Coffee Roasters said: “We want our customer experience to be as good as our coffee so we are very excited to be introducing mobile ordering and payment from wi-Q to our customers. We’re in a great position here on the Racecourse Business Park, with around 10,000 people working on the site and the Red Eye Café is a popular venue, especially during peak times. This new technology means customers can pre-order and pay at any time, from any device, giving them more choice, more time and an even better experience. When you’re grabbing a coffee on the way to work, re-fuelling on your lunch break or rushing off to a meeting, you want to get your order and enjoy it, not wait in a queue. It’s important to us to be ahead of the game in everything we do and wi-Q ticks every box for customer experience.”

Jon Gowing, Business Development Manager at wi-Q said: “Red Eye Coffee Roasters’ Red Eye Café is an incredibly popular venue, especially for people working locally. We’ve delivered a solution that will enable customers to browse the menu, pre-order, pay and choose a collection time that suits their schedule. wi-Q is perfect for busy coffee houses and can make a huge difference to waiting times. The Red Eye Café is a fantastic venue and we are delighted to be working with Red Eye Coffee Roasters in Ireland.”

Find Red Eye Coffee Roasters and the Red Eye Café at Unit 5, Racecourse Business Park, Ballybrit, Galway. www.redeyecoffeeroasters.eu orders can be made at redeye.wi-q.com

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