Are you ready to navigate the festive rush? As we gear up for the holiday season, hotels everywhere are decking the halls and getting ready for the surge in demand and revenue!
With hotel guests eager for a memorable and magical experience, we've crafted the ultimate festive checklist to help you prepare your hotel for a stress-free and seamless holiday season!
1. Update and optimise your menu for the holidays
It’s time to “sleigh” those menus! Make sure your digital menu is up to date with festive flavours and fully optimised for success to make it easy for your guests to navigate and indulge. For expert tips on how to optimise your menu, check out our Digital Menu Optimisation Guide.
Don’t forget to leverage wi-Q’s digital upselling features to maximise guest spending during the busy period! By using modifiers and related products, we can make sure your guests are prompted with complimentary items at the right time in the ordering process for a personalised experience.
2. Enhance room service with digital solutions
What’s better than indulging in holiday treats without having to leave the comfort of your hotel room or pick up a phone? If you haven’t yet extended your digital ordering services to in-room dining, now is the perfect time to expand and streamline your offerings! With just a few taps, guests can cosy up with their favourite seasonal snacks!
wi-Q isn't just limited to food and beverages either! Our platform also serves as your all-in-one digital concierge for your hotel. So whether your guests need laundry services, airport transfers, unique experiences, or even extra pillows for their room - they can easily request everything they need with our Guest Services feature.
To learn more about extending your digital ordering solution across your hotel, enter your digital expansion enquiry here and explore our exciting opportunities.
3. Boost revenue with special holiday promotions
‘Tis the season for festive offers!
Whether it’s festive drink discounts, two-for-one desserts, or exclusive holiday meal deals, make sure your offers are front and centre on your digital ordering platform. With exciting offers at your guest’s fingertips, you’ll be sure to spread the holiday joy whilst boosting your bottom line. Treat your guests to something special and keep them coming back for more!
4. Utilise data insights to optimise your holiday offerings
Use data to crack the Christmas code!
Take a peek at last year’s holiday trends and recent customer searches! Which items were hot sellers and when did demand peak? Use these data insights to fine-tune your offerings and prepare for the upcoming festive rush. Real-time data from wi-Q ensures you are always in the know, helping you make data-driven decisions that will optimise your offerings and boost your holiday revenue.
5. Provide multilingual support to welcome international guests
With travellers visiting from all corners of the globe during the holidays, adding multilingual support to your mobile ordering platform is a must. Whether it’s a “Feliz Navidad” or “Joyeux Noël,” your guests will appreciate the personal touch of being able to navigate your menu in their native language. Fortunately, wi-Q makes it easy to add additional language options to your system so that everyone feels at home in your hotel.
If you are interested in upgrading wi-Q with additional languages on your digital ordering platform, please submit a request here.
6. Train your team to handle the festive rush efficiently
Train your team to be ‘merry and bright’! A well-prepared team is your secret ingredient for a successful festive season. Make sure your staff is fully trained on your mobile ordering system to handle the holiday rush with ease. A sprinkle of extra training can make all the difference during this busy period!
If you’re already using wi-Q, take advantage of our additional training sessions to help your team shine even brighter. You can request a virtual training session here.
Don’t forget to encourage your team to actively promote your mobile ordering platform to guests for a seamless experience.
Jingle All the Way to a Stress-Free Holiday Season
The holiday season is a time to sparkle and shine, not stress. With the right digital tools, you can delight your guests and streamline operations effortlessly. At wi-Q Technologies, we provide digital ordering solutions that make holiday prep a breeze. Get in touch to find out how we can support your hotel during the festive season!
To learn more about our mobile ordering platform, request a wi-Q demo.