Newsroom

How to Ensure Guests Feel Safe in Your Hospitality Venue

As bars, restaurants, cafes and hotels re-open across the UK, making customers feel safe and confident in-venue is a top priority for hospitality operators. This safety undertaking is about much more than reassurance and brand reputation – getting it wrong may have significant consequences. Last month, the UK Government published new guidelines for the hospitality…
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How Mobile Ordering Will Lead the Way in Recovery

How Mobile Ordering Will Lead the Way in Recovery The hospitality industry as we know it, is on hold. Hotel occupancy is at an all-time low. Bars and restaurants, who would be preparing for peak season remain closed, and the majority of live festivals and sporting events around the world have been cancelled. For restaurant…
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The 20/20 vision of a restauranteur

The 20/20 vision of a restauranteur   There is something about the turn of a new decade that makes New Year’s resolutions even more powerful. You find yourself thinking beyond the next year, defining goals that will determine your future. To that end (or should we say beginning), what better time for those in the…
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Our 2019 in numbers

Our 2019 in numbers As you will see, a lot has changed in the past 12 months at wi-Q. In fact we surpassed over half a million (£) in sales on our platform, and we are processing more every month on behalf of our client's restaurants, hotels and venues around the world. Below we present…
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How QSRs can adapt to the rise of pickup and takeout

How QSRs can adapt to the rise of pickup and takeout   As we enter a new decade, there is no better time to reflect on the significant changes the restaurant sector has experienced over the last few years. Today, we’re taking a look at Quick Service Restaurants (QSRs), where customers’ expectations and the way…
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Festive menus and 9 other reasons for restaurant digital ordering

Festive menus and 9 other reasons digital ordering should top restauranteurs’ wish lists It’s the most wonderful time of the year, and a busy one at that if you work in hospitality. If your restaurant still offers paper menus…sincere condolences. Along with reducing the time, stress, money and resources poured into your festive menu production,…
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Jeremy Hagon joins wi-Q as Deployment Manager

We’re delighted to announce the appointment of Jeremy Hagon as Deployment Manager here at wi-Q. Jeremy will play a key role in delivering wi-Q to our global hospitality clients, ensuring smooth implementation of our award-winning cloud-based digital ordering technology. Praised for his communication skills and efficiency, Jeremy has more than 15 years’ experience in the…
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Expedia study reveals 3 tech priorities of chain hotels

Expedia study reveals top 3 tech adoption priorities of chain hotels According to a new survey of more than 1,200 hoteliers by Expedia Group, there is a significant gap in technology investment strategies across different hotelier segments, with chain hotels 77% more likely than small independent properties to prioritise technology. But what drives their decision-making…
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3 hospitality trends that won’t break the 2020 budget

3 hospitality trends that won’t break the 2020 budget (...and may save or make your venue money) With less than 100 days till 2020, let’s take a step back and a look at some of the most cost-effective or revenue-generating 2019 trends that you can implement in your hotel or restaurant. 1) Sustainability Beat the…
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PSD2: Strong Customer Authentication

Strong Customer Authentication for mobile ordering On 14th September 2019, several new requirements for online payments will be introduced to all EU Member States as part of the second Payment Services Directive (PSD2), in an effort to reduce fraud and make online payments more secure. The new requirements are known as Strong Customer Authentication (SCA).…
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